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Title
Text copied to clipboard!Hotel Front Office Manager
Description
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We are looking for a Hotel Front Office Manager to join our team and ensure the smooth and professional operation of our hotel's front desk. In this role, you will be responsible for managing the daily activities of the front office, enhancing the customer experience, and leading the front desk staff. As a Hotel Front Office Manager, you will serve as a vital link between guests and other hotel departments, ensuring a seamless service experience.
Your duties will include recruiting, training, and motivating front desk staff, scheduling shifts, handling customer feedback, and implementing improvement measures. You will also be responsible for cash operations, reservation management, and ensuring compliance with hotel standards. We are looking for someone with strong leadership skills, an excellent customer service attitude, and the ability to perform under pressure.
We offer you the opportunity to work in a dynamic and international environment where you can develop your skills and significantly impact the customer experience. If you are passionate about customer service and want to lead a team towards shared goals, you might be the person we are looking for!
Responsibilities
Text copied to clipboard!- Managing daily front desk operations
- Recruiting, training, and motivating front desk staff
- Ensuring and improving customer service quality
- Creating work schedules and managing resources
- Handling customer feedback and implementing improvements
- Managing cash operations and reservations
- Collaborating with other departments to ensure smooth service
- Reporting to management and tracking results
- Ensuring compliance with hotel standards and guidelines
- Handling special situations and complaints professionally
Requirements
Text copied to clipboard!- Previous experience in front office management or similar roles
- Excellent customer service and communication skills
- Strong leadership and organizational skills
- Ability to work under pressure and solve problems quickly
- Good command of Finnish and English; other languages are a plus
- Experience with hotel reservation systems (e.g., Opera, Fidelio)
- Flexible and positive attitude
- Good financial understanding and cash handling skills
- Ability to motivate and develop a team
- Willingness to work shifts, including evenings and weekends
Potential interview questions
Text copied to clipboard!- Describe your experience in front office management.
- How do you ensure excellent customer service during busy times?
- What methods do you use to motivate your team?
- How do you handle customer complaints?
- How do you manage shift planning and resource optimization?
- How do you develop front desk operations and customer experience?
- Do you have experience with hotel reservation systems? Which ones?
- How do you perform under pressure and in busy situations?
- How do you ensure compliance with hotel standards and guidelines?
- Why do you want to work at our hotel?
